Lili Claspe Reviews

Liliclaspe.com, a well-known women's jewelry store, competes against other popular brands like Pandora, Kendra Scott, and Zales. The brand has an overall consumer score of 4.0 out of 5.0, based on 50 reviews. The brand popularity is considered very high.

The brand offers a variety of jewelry products. Some of the popular items include the Taylor Choker, Crescent Moon Quartz, Toni Pendant, Opal on Fire, Galena Ring, and Titanium Bands. These products have received positive feedback from customers for their quality and design.

However, some customers have reported difficulties in communication with the shop owner and issues with shipping. Despite these issues, many customers express satisfaction with their purchases and intend to buy again.

The brand also offers international returns within 21 days of the original shipping date. The return package can be sent to their address in Los Angeles, CA.

Please note that this information is based on online research and customer reviews. For the most accurate and up-to-date information, it's recommended to visit the official website or contact the brand directly.

Lili Claspe has a 14-day return policy from the order ship date. Products must be returned in their original condition. Returns that are damaged or show signs of wear may be refused. Sale items can be returned unworn within 14 days of the purchase ship date. Items purchased during promotional sales or with a discount code equal to or greater than 35% are final sale and non-refundable. Outbound shipping costs from the original order are non-refundable. If jewelry is damaged during the shipping process or is deemed to be defective, contact should be made at info@liliclaspe.com within 5 days of delivery date with photos of the damaged items for review.

For domestic orders, returns are accepted within 14 days of the original shipping date. When returning items for a refund, a $10 return shipping & restocking fee will be deducted from the refund. Refunds are processed once the return is received and inspected at the offices. Please allow 7-10 days for the refund to be processed back to the original form of payment. Refund returns postmarked after the 14 days will be processed as store credit. When returning items for store credit, the restocking fee will be waived and credit will be applied once the product has been delivered and inspected at the offices.

For international returns, the return shipping and any reverse duties & taxes are the responsibility of the customer.

As for the shipping policy, Lili Claspe offers free shipping with your order. However, the details about any minimum order requirements for free shipping were not found.

For product care, it's best to remove your Lili Claspe jewelry when bathing, working out, swimming in the pool or ocean, putting on lotion, hairspray, perfume, or any other beauty products, and cleaning the house or using harsh chemicals. If the jewelry is exposed to any of the above, it is always best to dry the piece before storing to preserve quality/vibrancy.

To request a return, please visit: returns.liliclaspe.com and follow the steps given at the portal to request your return or exchange.

Lili Claspe ships from Los Angeles, California. All domestic orders and shipments will be processed and shipped via UPS within 3 business days, pending payment authorization and verification. All international orders will be shipped via DHL Express within 3 business days, pending payment authorization and verification. Some pieces are made to order - please allow 1-2 weeks for these items to ship. Shipping times may be delayed during high volume periods such as online sales, restocks or during the holidays. Customers will be notified if shipments are to be delayed longer than 5 business days. Domestic US orders are shipped via UPS Ground. Expedited shipping options are available at checkout: UPS 2 Day (Delivery in 2 Business Days) and UPS Next Day. International orders are shipped via DHL Express. DHL typically takes 3-5 business days to arrive. International shipping costs vary by shipping location. Lili Claspe is not responsible for lost and/or stolen packages. Route is available for purchase at checkout to protect your parcel against loss, theft and damage. Claims need to filed directly through to Route. If Route is declined at checkout, Lili Claspe is not responsible for lost, damaged or stolen parcels. All claims must be processed within a week of the delivery confirmation. Lili Claspe is not responsible for packages lost in transit, misdelivered, or stolen with a confirmed delivery notification to the shipping address.